We take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain from you. By using our website https://arabtravelqa.com/ (henceforth referred to as Al Arab) which also comprises of the mobile site, smartphone app platforms such as iOS, Android and Windows (altogether referred to as “site”), you consent to this use. This privacy policy does not apply to the websites of our business partners, corporate affiliates or to any other third parties, even if their websites are linked to the site. We recommend you review the respective privacy statements of the other parties with whom you interact.
When you use services provided on this website and/or mobile application, you will be asked to provide certain information:
- Personal information, which includes your email address, name and phone number.
- Transactional information, such as itinerary details.
- Booking information, such as travel destination and dates.
We will store your personal information in a secure and encrypted format. We do not store your credit/debit card data. All credit/debit card and payment information is secure, encrypted and handled by fully-certified payment providers.
Please note that we need to know the names of all passengers travelling or the names related to the reservation concerned. If you are reserving or booking a flight, hotel or package on behalf of someone else, you must obtain their consent to use their personal information. We proceed on the basis that you have obtained the aforementioned consent.
- Our customer support offices in the network.
- Trustworthy third parties that we use for the provision of certain services, such as enabling our customers to book flights, onward flights, hotel reservation, complete tourism trip reservation or other services quickly and easily.
- Customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries.
- Third party organisations involved in credit card authorisation.
- With authorities, if we have a legal obligation to do so.
- Our employees and agents to do any of the above on our behalf, now or in the future.
- The companies within our corporate family and with our parent company and corporate affiliates. This sharing enables us to provide you with information about products and services, both travel-related and other, which might interest you. To the extent that our parent company and corporate affiliates have access to your information, they will follow practices that are at least as restrictive as the practices described in this privacy policy. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email they send to choose not to receive such email messages in the future.
Call or Email:
- Call our support team at +974 30899444.
- Email us at operation@arabtourismqar.com.
- Include the Following Information:
- Clearly state that you are requesting the deletion of your account data.
- Provide your full name, email address, and any other details associated with your account.